Need help with your workspace? Start with these quick troubleshooting steps. If the issue continues, open the Issues & Feedback tab in the bottom-left corner of SoWork to send us a report directly.

You can also drop by our SoWork Office if you’d like to talk to someone in real time (when we’re online).

🧭 General Troubleshooting Tips

For the best performance, we recommend using the SoWork Desktop App.

If you’re using SoWork on a desktop browser:

• Switch to Google Chrome (our recommended browser).
• Refresh or restart the browser.
• Update Chrome if it has a pending software update.
• Clear your browser cache.
• Close other browser tabs.
• Disable unnecessary browser extensions (or open Incognito/Private mode).
• Leave and re-enter your SoWork workspace.
• Close other active applications.
• If you’re using a VPN or Firewall, try disabling it temporarily or ask your IT team to whitelist SoWork.
  • Learn more: VPN & Firewall Access

⚙️ Performance Issues

Check your Performance Settings inside SoWork. Go to Settings → Performance.

We recommend Auto Detect initially so SoWork can automatically adjust settings for the best performance.

If your device is older or performance remains slow, we recommend switching to Light Mode for improved stability.

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Warning:

Chrome: Only disable Hardware Acceleration if you’ve tried everything else or are using a very weak graphics card.

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🎙️ Audio & Video Issues

If you’re having trouble with your mic or camera: