<aside> ⚠️
Certain campus and corporate networks, VPNs, and firewalls may, by default, block traffic required for SoWork video calls. If you are using any of these and encounter access issues with SoWork, please try the following steps to resolve them:
| Service | Host | Port / Protocol | Explanation |
|---|---|---|---|
| SoWork Services | wss://api.sowork.com |
||
*.sowork.com |
WebSockets, HTTPS | Several services on the SoWork domain are required for proper functionality. | |
| Amazon Chime | wss://*.chime.aws |
||
chime.aws |
|||
*.chime.aws.com |
|||
*.amazonaws.com |
|||
99.77.128.0/18 |
WebSockets, HTTPS | Required for maintaining connections with SoWork's global video servers. | |
| LiveKit | *.livekit.cloud |
||
*.turn.livekit.cloud |
|||
*.host.livekit.cloud |
WebSockets, HTTPS, UDP | Required for SoWork real-time audio and video. See the LiveKit section below for full details. | |
| StreamChat | wss://*.stream-io-api.com |
||
*.stream-io-api.com |
WebSockets, HTTPS | Used to facilitate SoWork's chat system. | |
| Google Cloud Services | *.googleapis.com |
HTTPS | Core app functionality. |
| Sentry | *.sentry.io |
HTTPS | Error reporting. |
| Payments | *.stripe.com |
||
*.stripe.network |
HTTPS | Required for the payment process to function correctly. | |
| SoWork Analytics | *.amplitude.com |
HTTPS | Required for Analytics to function correctly. |
| Intercom | wss://*.intercom.io |
||
*.intercom.io |
|||
*.intercomcdn.com |
WebSockets, HTTPS | Ensures you can reach our Customer Support. |
<aside> ℹ️
SoWork uses LiveKit Cloud to power real-time audio and video. LiveKit transmits data over WebSocket (signalling) and WebRTC (media). All traffic is encrypted with TLS and DTLS.
</aside>